Water damage restoration in Irving, TX covers a very large and varied city, from the high-rise offices of Las Colinas to the homes of Valley Ranch and the neighborhoods that sit just south of Coppell. Our 24/7 emergency line serves all six Irving ZIP codes, and this page explains what is different about water loss in each part of town.
Irving at a glance
A very large city
The 2020 Census counted 256,684 residents and 101,643 housing units in Irving, so water losses range from single apartments to large buildings.
Emergency dispatch around the clock
The line is answered 24/7, and same-day response is the goal when available, with no promised arrival time.
Six ZIP codes, one number
75038, 75039, 75060, 75061, 75062 and 75063 are all covered by the same dispatch line.
Las Colinas, Valley Ranch and Cypress Waters
Las Colinas is a planned community of more than 12,000 acres, with offices, hotels and a convention center that opened in 2011. Valley Ranch is a master-planned neighborhood that was the Dallas Cowboys' headquarters from 1985 to 2016, and Cypress Waters is another area we cover. Larger and multi-unit buildings have long supply runs, shared walls and mechanical rooms, so a single failure can reach several units or floors.
In multi-unit and commercial buildings, call the 24/7 line and notify building management at the same time. A restoration crew can run water mitigation across several suites while management closes the affected valve.
When water is spreading in Irving
Treat any leak you cannot stop, any water in more than one room and any backup from a toilet or floor drain as an emergency. Wide, flat, dense neighborhoods mean that a washing machine or water heater failure in one home may also reach a garage or a neighbor's wall.
Standing water goes first, through emergency water removal. If the water entered from outside during a storm, flood damage restoration applies, since runoff is contaminated.
If Water Is Still Spreading
Shut off the water
Close the main valve or the valve behind the fixture. In a multi-unit building, tell management so the riser can be closed.
Make the room safe
Cut power to wet rooms only if the panel is dry to reach. Keep people out of any water that may be a sewage backup.
Document, then call
Photograph the damage and lift valuables. Then call (817) 623-9267 for the 24/7 line.
Irving's water supply and where your responsibility begins
The City of Irving states that most of its water comes from Lake Chapman, is pumped to Lewisville Lake and is treated by the City of Dallas for Irving, with some water bought directly from Dallas. When a problem is in the street or at the meter, it belongs to the city's water utility. When water is inside the house, it belongs to you and your insurer, and a restoration crew can start drying right away.
If you notice discolored water or low pressure on your whole street, call the city. If you see water on your own floor, call us.
Vacant units and leaks that run unseen
The Census counted 6.1 percent of Irving's housing units as vacant in 2020. A leak in an empty apartment, rental or second home can run for days before anyone notices, and the resulting damage is far larger than the same leak in an occupied home. Property managers and owners should ask for periodic checks, especially after storms.
Heavy spring storms matter too. May is Irving's wettest month on average, so roof flashing, gutters and window seals deserve a look before then. A ceiling stain after a May storm should be checked with a moisture meter before it is painted.
Irving ZIP codes we serve
The six standard ZIP codes in Irving are 75038, 75039, 75060, 75061, 75062 and 75063, all in Dallas County. ZIP 75062 had 50,466 residents in the 2020 Census, 75063 had 46,598 and 75038 had 32,928, which gives a sense of how many households sit behind each number. Calls from any of them reach the same dispatch line, and giving your street address helps the dispatcher confirm the area.
Services in Irving
Water damage cleanup removes wet materials and odor once the source is stopped, and water damage repair rebuilds drywall, flooring and cabinets after drying. Mold after a leak is handled through mold remediation. Scope and price are explained before work starts, and insurance generally responds to sudden and accidental water damage and not to flood or neglect, so check your policy.
Crews also serve Grapevine and Carrollton through the same Coppell dispatch line.
Irving water damage questions
Is emergency water removal available in Irving?
Yes. The 24/7 line is answered at any hour, and the dispatcher will give you shutoff and safety steps. Same-day response is the goal whenever it is available, with no arrival time promised.
Do you cover every ZIP code in Irving?
Yes. We serve 75038, 75039, 75060, 75061, 75062 and 75063, from Las Colinas and Valley Ranch to the neighborhoods that border Coppell. Give the address when you call.
Do you work in Las Colinas high-rises?
We handle water losses in multi-unit and commercial buildings, but access and shutoffs are controlled by building management, so tell them when you call.
Who treats Irving's drinking water?
The City of Dallas treats the water for Irving, per the City of Irving. Questions about street-level pressure or water quality go to the city utility.